Refund Policy

1. Eligibility

You are eligible for a full refund if:

• Your refund request is submitted within 90 calendar days from the date of your original purchase.
• You purchased Whole-food living through our authorized checkout pages and their third-party payment providers.

Refund requests made after the 90-day period will not be honored, except where required by applicable consumer protection laws in your jurisdiction.

2. How to Request a Refund

To request a refund, email our customer support team:

• Email: Send an email to contact@thehoustonsllc.com with the subject line "Refund Request" and include your full name, the email address used at purchase, and your order number or transaction ID.

3. Processing Time

Once your refund request is received and verified:

• Once eligibility is confirmed, refunds are typically processed through the payment provider within 5–10 business days.
• The refund will be issued to the original payment method used at the time of purchase.
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement.

4. What Happens After a Refund

Upon processing your refund:

• Your access to Whole-food living and all associated bonus content will be revoked.
• You will receive an email confirmation once the refund has been processed.
• You are not required to return any digital materials, as they are non-physical products.

5. Chargebacks

We kindly ask that you contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. Chargebacks incur significant fees and administrative costs. We are committed to resolving any issues quickly and fairly, and in most cases, a simple email or support request can help us resolve the issue. Nothing in this policy limits any rights you may have under applicable law or through your payment provider.

6. Exceptions

This refund policy applies specifically to Whole-food living digital product. If you have purchased additional products or services from us, those purchases may be subject to their own refund terms, which will be stated on the relevant product page at the time of purchase.

7. Our Commitment

We stand behind the quality of our products. The 90-day guarantee exists because we believe in what we offer and we want you to feel completely confident in your purchase. If you are not satisfied, contact us within the applicable guarantee period and we will help arrange your refund through the payment provider.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: contact@thehoustonsllc.com
Legal Entity: THEHOUSTONS LLC